FAQ @ Randburg Shopping center

Here is a list of the most frequently asked questions that we recieve from our customers. Feel free to click your way through them:

Is shopping @ Randburg secure?

What about my privacy?

Can I return the items I ordered?

Is shipping cost included in your prices?

When will I receive what I ordered?

Back to The Randburg Shopping Center

All transactions in our shopping center go through a Secure Socket Layer (SSL) encryption. This means that your personal information as well as your credit card information travel in an unreadable form over the Internet until it arrives to us. We use Korta as our transaction opertor and they have many years of experience in handling transactions of this kind. Your data is secure so just sit back, relax and browse through our collection of Icelandic goods.

If you have further questions about our shopping security feel free to e-mail them to our Transaction Department.

Back to top

We use the information we collect about you to process orders and to provide a more personalized shopping experience. We may also use it to tell you about changes in our services or about special offers we think you'll find valuable. We do not sell, trade or rent your personal information to others.

Back to top

Within 30 days of receipt of your order, you may return ordered items for a full refund.
If for any reason you are not pleased with our product, service, or prices, please don't hesitate to contact us. To make a successful return or a replacement order, send us an email at shopping@randburg.com and please specify the following information:

Full name of puchaser, your order number (12 digit number), what you ordered, the date of purchase, and the amount that you paid for the item, and your e-mail address. Please notice that you must indicate the reason for the return/replacement in order to receive a refund or a credit. You should expect to receive your credit or refund four weeks from the date that we receive your returned item.

We cannot pay for return shipping charges unless we have made a shipping error.

If you paid by credit card, your card will be charged back; if you paid by check, you will receive a refund check.

When returning items to our Customer Service Center, please indicate the reason for your return.

Please send all returns to:
Randburg Shopping Center
c.o. Nordic Store ehf
Sidumuli 15
108 Reykjavik
Iceland

Back to top

It depends on where you live and how heavy the order is how much you have to pay. You can always find further information about the shipping costs on each order page. Or you can send us an e-mail message with your questions and concerns.

Back to top 

Shipping time also depends on your location and you can find further information on the order pages for each item.

Back to top

· Bookmark This Site · FAQ · Special Requests ·

· Search Randburg by country · About Randburg · What's New · Sign Up! · 

Copyright © randburg.com - All rights reserved.